phone (800) 862-5965

Frequently Asked Questions

Frequently Asked Questions

Account Information

How long will it take for my server to be setup?

Because of the high level of fraud orders we do not automatically provision games. Normally your game will be setup within a couple of hours, but it can take up to 24 hours. If you ordered a dedicated IP address it may take 24 hours to have that setup.

What payment methods do you accept?

We accept credit cards (Visa, Master Card, Discover and American Express) as well as PayPal. We do not accept PayPal subscriptions

I have not received my account information

First, check your spam folder. We do our best, but sometimes our emails will end up there. If you can't find it in your spam folder, log into our customer portal. Click on the email tab and you can review all the mail sent from our billing system. If it's not there please feel free to contact support.

How do I cancel my server?

For everyone's protection we only accept cancellations in writing. You can cancel via our customer portal or simply email billing@cyberlynk.net

What is your refund policy
We offer a 14 day refund policy on basic Minecraft hosting. We do not offer refunds on Premium (VPS) or dedicated Minecraft servers. You are also allowed only one refund. If you sign up again after requesting a refund we will not issue any refunds.
Who is CyberLynk?

CyberLynk is our parent company. CyberLynk owns and operates the data center and network. Different services are offered by different CyberLynk brands.

MineCraft

How many players can I have on my server?

That is a really (basically impossible) question to answer. One of the Minecraft developers stated that each player loads 32 chunks of the world using about 80 MB of the server's memory. If two players are close to each other they share the chunks / memory. We've set our player limit higher, assuming that most players will be near each other.

If you are rusing Bukkit, LagMeter will tell you how much memory your players are using.

Do you offer FTP or SFTP

We do offer FTP but we currently do not offer SFTP (we're working in it). You can use FTP to upload/download backups and install mod's. All ftp is logged.

I currently have a server elsewhere. Can I upload my world?

Sure, just use our FTP service to upload your world.

How can I manage my plugins for CraftBukkit?

You can upload new plugins via FTP and manage most plugins from our control panel.

Do you offer a control panel?

Yes, we offer multicraft with all accounts

Can I schedule backups of my world?

Yes. our control panel will allow you to schedule backups.

How do I take a screen shot in Minecraft?

Press F1 to hide your inventory and then F2 to take the screen shot